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Instant Payments From the Frontlines: Overcoming Operational Challenges
Instant Payments From the Frontlines: Overcoming Operational Challenges
The demand for instant payments is growing rapidly, but implementing solutions like FedNow and RTP from The Clearing House presents unique operational challenges. Unlike traditional batch-based ACH processing, instant payments require real-time settlement, continuous monitoring, and new approaches to risk management, reconciliation, and exception handling. One of the most significant hurdles is integrating these systems with legacy core banking systems, which often lack the scalability and real-time capabilities needed for instant payments. This integration challenge can lead to significant costs and complexity in upgrading outdated infrastructure.
This panel brings together industry experts who have firsthand experience navigating the complexities of instant payments. We’ll explore the often-overlooked back-office operational efficiencies that are critical to success, including system integration with core banking systems, staffing considerations, fraud prevention, and customer support implications. Panelists will share insights into what’s working, where financial institutions are encountering roadblocks, and strategies to streamline operations while maintaining compliance and security.
Join us for a practical, frontline perspective on how banks and credit unions are adapting to the operational demands of real-time payments, ensuring a seamless experience for both businesses and consumers.
Speakers
Meet Our Speakers
Tom Kelly
TD Bank
Tom delivers TD Bank’s US Payments strategy across the enterprise including the Consumer Bank, Commercial Bank and TD Lending. Tom has been instrumental in growing TD Bank’s instant payment volumes to be one of the largest in the US.
James Wester
Javelin
James helps financial services clients understand the evolving crypto and digital currency space. Drawing on his more than two decades of experience in research, marketing and communications in payments, technology and financial services, James provides the insights and information financial institutions and their technology providers need to build successful products and services around digital assets, cryptocurrencies, and tokens.
Most recently, James managed strategic communications for PayPal supporting the company’s blockchain, crypto, and digital currencies business unit. Prior to PayPal, he served as research director of IDC Financial Insights’ worldwide blockchain and payment strategies practices.
James has been widely quoted in the media including The New York Times, Marketplace (NPR), The Wall Street Journal, CNBC, and Good Morning America. He has a master’s degree in management information technology from the University of Virginia and a bachelor’s degree in English and communications from Drury University.
Javelin’s cryptocurrency practice offers data and practical guidance to technology vendors and financial services providers on cryptocurrencies, digital currencies, tokens, and the technology behind them. The practice helps clients understand how to navigate the market as digital currencies, stablecoins, and digital assets become a more important part of the larger financial services world.
Keith Riddle
Payfinia
Keith Riddle is Senior Vice President of Business Development at Payfinia and General Manager of Payfinia CUSO. He leads organizational strategy, business development, and partnerships with credit unions, financial institutions, and Fintechs. Payfinia’s Instant Payment Xchange (IPX) platform delivers real-time payment services, fraud controls, and third-party integrations.
With over 35 years in financial services, Keith has expertise in digital platforms and payment networks. He previously served as CEO of BankiFi Technology and Sherpa Technologies, driving payment modernization and Fintech partnerships. Keith actively contributes to industry initiatives, including leadership roles with The Clearing House and Faster Payments Council. He resides in Columbus, Ohio.
John Wilson
Matera
John has over 20 years of experience in product management and development for Financial Institutions. He has deep experience in all areas of payments from Banking, Management Consulting and Fintechs. At FIS, specifically, he lead the delivery of real-time payment products and services. He oversaw multiple cross-functional teams across deployment options ensuring the successful launch of FedNow and RTP.
This Event is Free
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