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State of Small Business Banking—Post Pandemic

September 19, 2023 @ 6:00 pm - 7:30 pm

State of Small Business Banking Post Pandemic

State of Small Business Banking—Post Pandemic

September 19, 2023

The Small Business market comprises 90% of businesses worldwide and employs over 50% of workers.  Small businesses utilize many bank and credit union products – but often those products are personal products and not ones designed for small businesses.  The small business market is underserved. During the pandemic, small businesses faced a myriad of challenges that some financial institutions met but many did not. Banks and credit unions are realizing that those needs are not being met, and 65% of those financial institutions are planning to make changes to better meet small business needs now and in the next few years.

This NYPAY virtual Event will highlight both recent Market Research and a Panel discussion by experts in the field of small business.

The Event will kick-off with Steve Hansen, Partner at Phase 5, reviewing his most recent 2023 Small Business Banking study and focus on small business needs related to payments and banking services, post pandemic.

Following that 30-minute presentation, we will have a 45-minute Panel of experts in Small Business discuss their views on trends in small business banking needs in the industry.  Panelists will discuss:

  • What do financial institutions provide today to meet small business needs?
  • What small business needs are not being met by financial institutions?
  • What are we seeing in terms of the delivery of in-branch vs. digital banking solutions?
  • What small business needs will be met by new products and/or platforms?

The Event will conclude with a short networking session where attendees will be able to meet and speak with other attendees in a small group.

Register Now


Meet Our Speakers

Steve Hansen
Steve Hansen

Partner, Phase 5

Ian Benton
Ian Benton

Senior Analyst - Small Business, Javelin Strategy & Research

Brian Moran
Brian Moran

CEO of Small Business Edge, Brian Moran & Associates

Matt Baker
Matt Baker

Head of Small Business, Visa

Chris Wong
Chris Wong

Head of Small Business Products, Bank of America


Thanks to our annual sponsors.

Davis Wright Tremaine LLP
Further Advisory


September 19, 2023
6:00 pm - 7:30 pm
Event Category: